Terms and Conditions of
COMPANY
for Automotive Repair and Detailing Services in the COUNTRY
1. Scope and Service Description
These Terms and Conditions (“Terms”) govern all vehicle repair, detailing, paintless dent repair (PDR), and related services (“Services”) performed by COMPANY (“COMPANY”) for its customers (“Client”). By commissioning any service, the Client accepts these Terms as binding. Any deviations or additional agreements require written confirmation by COMPANY.
2. Service Execution and Subcontracting
COMPANY performs its services either at its own workshops or on-site at business-to-business customer locations. COMPANY may, at its discretion, assign qualified subcontractors to perform the work. Subcontracting does not create a contractual relationship between the Client and the subcontractor.
3. Quotations and Pricing
Quotations provided by COMPANY are non-binding unless expressly stated otherwise. All prices are in CURRENCY and exclude VAT unless otherwise stated. Repairs are often estimated remotely based on photos or descriptions provided by the Client. Once the vehicle is physically inspected, deviations from the original estimate may occur, as images may not accurately reflect the actual damage. If, during the course of work, additional services become necessary, COMPANY will inform the Client and seek approval before proceeding.
4. Completion and Delivery
Completion dates are provided in good faith but are not binding unless expressly confirmed in writing. Delays caused by factors beyond COMPANY’s control—such as parts shortages, extreme weather, labor shortages, or supply delays—do not entitle the Client to compensation. COMPANY will notify the Client of any significant delays and propose a revised completion date.
5. Vehicle Collection and Storage
The Client must collect the vehicle within 24 hours of being notified that the work is complete.If the vehicle is not collected within this period, storage fees may apply. The risk of loss or damage to the vehicle passes to the Client upon completion of the service.
6. Payment Terms
Payment is due upon collection of the vehicle unless otherwise agreed in writing. COMPANY reserves the right to require advance payment for materials, parts, or large repair jobs. If payment is delayed, COMPANY may charge 1.5% per month (18% per annum) on overdue balances. All payments must be made in full without deductions, set-offs, or counterclaims.
7. Warranty and Liability
The Client must inspect the vehicle at the time of delivery. Only if it is clearly evident that a mistake was made by COMPANY can a claim be raised in writing within 14 days of delivery. COMPANY warrants that all work will be performed with reasonable care and in accordance with industry standards.
If a defect directly results from workmanship, COMPANY will, at its sole discretion, either rework the defect or refund the corresponding portion of the service fee.
COMPANY is not liable for:
- Pre-existing damage or defects not related to its work
- Normal wear and tear
- Indirect, incidental, or consequential losses (including loss of use, rental car costs, or business interruption)
- Delays or failure to perform due to force majeure
8. Property and Possessory Lien
COMPANY retains possession of the vehicle until full payment has been received. The company has a mechanic’s lien over the vehicle and may retain it until all outstanding invoices are settled.
9. Customer Responsibilities
The Client is responsible for removing personal belongings and valuables from the vehicle prior to service. COMPANY assumes no liability for any items left in the vehicle. The Client must inform COMPANY of any special requirements, electronic systems, or modifications that may affect the repair process.
10. Jurisdiction and Governing Law
These Terms and all contracts with COMPANY are governed by the laws of the COUNTRY.
Exclusive jurisdiction for any disputes lies with the courts of CITY, COUNTRY.
11. Miscellaneous
If any provision of these Terms is held invalid, the remaining provisions shall remain in full force and effect.
Any amendments or additions must be in writing and signed by an authorized representative of COMPANY.
